B2B Agent Terms

The account

• A B2B account is granted to a verified business and is used only by that business and its authorised sub-users. The account holder is responsible for everything done under it.
• Contracted rates, wallet, credit, seat-hold rights and reseller permissions are privileges. They may be assigned, changed, suspended or withdrawn according to the commercial agreement and the state of the account.

Trading

• Rates shown to an agent are for that agent and are not to be republished as a public fare where the commercial agreement forbids it.
• A hold reduces live inventory the moment it is taken. Holds taken without a genuine intention to sell, or to withhold inventory from the market, are a misuse of the facility.
• Passenger names, contact details and any operationally required information must be accurate and submitted by the stated deadline.

Money

• Payment obligations, including the balance on a token or partial payment, fall due on the displayed deadline regardless of whether the agent has been paid by its own customer.
• Credit and pay-later limits are set per account and may be reduced or withdrawn. Exceeding a limit suspends further trading until it is cleared.
• Cancellations and refunds follow the policy snapshot stored with each booking, not the agent's own terms with its customer.

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