Reservations, payments, deadlines, baggage rules, cancellation and refunds, and the Kedarnath Ji helicopter service terms for your booking with BookHelicopter.com.
Please read: the exact schedule is usually advised a day before departure. A flight can be cancelled without prior notice where permissions, technical or operational conditions require it, and we cannot guarantee that you will fly on a particular date or at a particular time — that rests with the aviation company operating the flight and its operational decisions. Whatever the reason a booking is cancelled — yours, ours, the weather, a technical problem or a permission — you are refunded everything you have paid, or rescheduled or moved to an alternative if you prefer that. We arrange and support your flying; we do not give assurances on behalf of the aviation company, and we are not responsible for claims arising from its operational decisions.
We shall be under no liability in respect of any loss or damage arising directly or indirectly out of the decline of authorisation for any transaction, on account of the cardholder having exceeded the preset limit mutually agreed between us and our acquiring bank from time to time.
Pay by card, UPI or netbanking through our payment gateway, from your account wallet, or — where we agree it — by bank transfer, UPI, cash or cheque, which our desk records against your booking reference. Approved trade accounts may also use an agreed credit limit.
Where the service allows it, a part payment or token holds the booking. It does not move the deadline for the balance. A payment counts only once we record it as received; anything that fails, duplicates or stays pending goes to reconciliation and is never assumed successful.
A booking paid in full is confirmed straight away, unless the operator confirms each booking itself — in which case it is confirmed when the operator accepts it, and if the operator cannot accept it, everything paid is refunded in full.
Any charge in addition to the fare is shown before you pay. We charge no separate booking or convenience fee. Tax invoicing follows the GST treatment that applies to the operator and the platform; until that is settled, the platform issues a payment receipt, which says on its face that it is not a tax invoice.
Every booking shows three deadlines, set by the operator of that service and fixed onto your booking when you book:
Where an operator sets no deadline of its own, all three fall due when booking closes for that departure.
Departure times, reporting times, routes, aircraft and arrangements can change for operational reasons. We tell you when they do, and the latest confirmed instructions are the ones to follow.
To change your own booking, talk to us before the deadlines above. A change that cannot be made as a change is handled as a cancellation and a new booking, under the policy stored with the original.
Cancel for any reason and we refund everything you have paid. That is our promise to you, whoever cancels and whenever: you, us, or the aviation company. Where the operator's own terms would keep a cancellation charge, we settle that with the operator — it does not come out of your refund.
Each operator's refund slabs are still shown before you pay and stored with your booking, because they govern what we settle with the operator, and so you can see the terms the flight is sold under. The same goes for its rules on weather and operational disruption, no-shows and late reporting, and partly used services.
If the operator cancels the flight, or cannot accept your booking, you are refunded in full — or rescheduled, or moved to an alternative, if you prefer.
The promise covers everything you pay us, with no exceptions. That includes a holding token on a seat hold, even where the operator has marked it non-refundable, and it includes a no-show: if you do not travel, for any reason, tell us and we refund what you paid. The operator's own no-show and token terms still apply between the operator and us, and we settle them ourselves.
Every cancellation raises a case with its own reference and keeps the calculation, the decision and the refund on record. Refunds go back to the card, UPI or account the payment came from where that is possible, and otherwise to your account wallet. When it reaches you depends on the payment method, your bank and the payment gateway.
An authorised trade account may hold seats for the period the operator sets. A hold takes the seats out of sale at once and runs against a countdown. Where the operator asks for a holding token, whether it is refundable is shown before it is paid, and an expired hold is released automatically.
Contracted fares, wallet, credit, hold rights and resale permissions are privileges granted to an account and may be changed, suspended or withdrawn. Seats may be resold only where the account has resale rights and the operator allows resale on that service, within the operator's price ceiling; nobody can sell more than they own.
Passenger names, contact details, identification and weight must be correct and complete. Operators need weight for load and balance, and identification at reporting. Incorrect, incomplete or late details can affect boarding or confirmation.
Documents you upload are encrypted and reach only our desk and the aviation company flying you. What we hold, why, and how to get a copy of it or have it removed is in our privacy policy.
BookHelicopter.com is a booking and technology platform. The flight is operated by the aviation company named on the product page, the checkout and your confirmation; unless a product page says otherwise, we are not the aircraft operator.
Sending a charter or special-service enquiry is not a booking. Nothing is confirmed until feasibility, an accepted quotation, the required payment and the operator's acceptance are all in place.
Do not manipulate inventory, create fraudulent bookings, misuse passenger data, bypass payment controls or use the platform unlawfully.
These terms are governed by the laws of India. Where operator terms are displayed for a product at the time of booking, those terms form part of that booking.
These terms are published from our booking platform's own rules and are pending final legal review. Where they differ from the operator terms or the cancellation policy displayed for a particular booking, those displayed terms govern that booking. The related documents — booking terms, payment policy, cancellation and refund policy, supplier, agent and reseller terms — are on the policies page.
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