Legal & policies

Terms & Policies

Each booking carries the policy that was displayed when it was paid for, stored with it as a versioned snapshot. These are the documents those snapshots are taken from.

Terms & ConditionsPlatform role, acceptance, availability, aviation operations, passenger requirements and governing law. Read Privacy PolicyWhat is collected, why, who it is shared with, how long it is kept and the rights that apply to it. Read Booking TermsBooking terms for helicopter seats and charters on BookHelicopter.com: what a hold is, what a booking is, and what has to happen between them. Read Payment PolicyPayment policy for BookHelicopter.com: accepted payment methods, when a payment counts as received, and what happens when a payment fails. Read Cancellation & Refund PolicyThere is no single cancellation rule. Each supplier and product defines its own slabs, and the one that applies to a booking is frozen onto that booking. Read Cookie PolicyCookie policy for BookHelicopter.com: what this site stores in your browser and why. It is short, because the list of cookies is short. Read Supplier TermsSupplier terms for aviation companies and authorised suppliers publishing helicopter seats, quotations and commercial terms on BookHelicopter.com. Read B2B Agent TermsB2B agent terms for approved travel agents and tour operators booking helicopter seats on BookHelicopter.com with contracted rates, wallet and credit. Read Reseller TermsReseller terms for BookHelicopter.com accounts permitted to resell helicopter seats and inventory they own or have been allocated. Read DisclaimerHelicopter operations are not a schedule: they depend on weather, weight and permits on the day. What that means for a booking on BookHelicopter.com. Read

Which one applies to me?

A passenger booking a seat is covered by the Terms & Conditions, the Booking Terms, the Payment Policy and the cancellation policy shown on that departure. An agent adds the B2B Agent Terms; a reseller adds the Reseller Terms; an operator publishing inventory is under the Supplier Terms. Where a supplier's own terms are shown at checkout, they form part of that booking too.