Cancellation & Refund Policy

How the policy is chosen

• The platform runs a policy engine rather than one fixed rule. Each supplier or product can define its own cancellation slabs and exceptional-event rules.
• The exact policy applicable to a booking is displayed before payment and stored as a versioned snapshot with the booking. A later change by the supplier does not alter a booking already confirmed.

What applies, and when

• Customer-initiated cancellation: refund and charges are calculated according to the policy accepted for that booking.
• Supplier or operator cancellation: handled under the applicable operator terms, and may include refund, rescheduling or an alternate arrangement where offered.
• Weather or operational disruption: helicopter flying is weather and operations dependent, and the operator's disruption, refund and rescheduling rules apply.
• No-show or late reporting: charges or forfeiture follow the displayed supplier and product terms.
• Hold and token cancellation: refundable or non-refundable status is displayed before the token is paid.
• Partial use: refund eligibility for partially utilised services follows the specific operator and product rules.
• Convenience, payment and platform fees: refundability is explicitly configured and disclosed.

Processing

• Approved refunds are returned to the original payment method, or to another legally and commercially permitted method according to the transaction type.
• Every cancellation request generates a case reference and preserves its calculation, approval and refund history for audit.

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