Service Delivery Policy

What you receive

• Nothing physical is shipped. What you buy is a seat or a charter flight, operated by the permit-holding aviation company named in the booking, on the date and route booked.
• When a booking is confirmed you receive a confirmation by email, and it is shown under your bookings when you sign in, with the reference number, route, date, operator and amount paid.
• A payment receipt is issued for every payment received.

Before the flight

• Reporting time, helipad, baggage and identification rules are sent with the confirmation or before departure; the exact schedule is usually advised a day before.
• Passenger names, weights and photo ID details must be given by the deadline shown on the booking, because the operator needs them for load, balance and identification.

If the flight cannot be delivered

• A flight can be delayed or cancelled for weather, a technical reason or a permission. What happens then, a new date, an alternative or a refund, is set out in the cancellation and refund policy that applies to the booking.
• For help with any booking, write to info@bookhelicopter.com or call +91-9634801801 with your reference number.

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